In response my previous post, What’s Your Plan for an Inclusive and Diverse Department to Increase Service and Safety?, I received a lengthy letter from a fire service colleague that posed several thought-provoking questions. Below are the contents of that letter. (WK is the letter writer; RPA is me).
Read More »Tag Archives: leadership
A Picture is Worth a Thousand Words
Photographs and other imagery that predominantly portray female firefighters as sexual objects first, and firefighters second, communicates a very powerful “marketing message” whether men and women in the fire service choose to accept it or not. (Don’t think so? Just ask any marketing professional “worth their salt” what they think).
Read More »Role Models for Recruiting, Hiring and Retaining the Right People
Think it’s not important to your efforts to recruit, hire and retain the right people? Here’s an Fire Prevention Demoanecdote from one of my fire service colleagues on Facebook, Firefighter Irene Silknetter Fitzkee, from Lancaster, Pennsylvania:
Read More »Life After Firefighting: It’s a Matter of Time
In many cases the most important component of their treatment will involve time. The time to get a diagnosis, get the proper treatment, and recover from that treatment. A caring and empathetic manager and organization can make a world of difference, especially when an illness puts an individual’s life and career in jeopardy.
Read More »A Canary in a Coal Mine
One thing that I do believe is that cases like this are to Fire and EMS leadership and management what the "a canary dying in a coal mine" meant to coal miners underground.
Read More »My Body Survived My Career Because of Health and Wellness “Culture”
It seems to me that many fire and EMS organizations are a bit "Johnny-come-lately" when it comes to the health and well-being of their people, and some still have not come to the party. I was very fortunate to have spent my career with one of the organizations that‘s frequently been on the forefront of efforts to constantly make improvements for the safety, health and welfare of its people.
Read More »Why this is wrong on many levels
Am I “jumping the gun” on this one? We don’t know all the facts of the case, that’s for sure, but I know one thing from my career in the municipal fire service: You don’t conduct an extensive investigation of an incident, and produce a 200-page report that documents that investigation, because you didn’t have anything better to do.
Read More »Curators of the Organizational Culture
However, the more I look at news stories involving FEMS organizations that have been “ripped from today’s headlines”, through this “lens”—that of the organizational leader as a curator of organizational culture—I can’t help but feel…something must have been missing from their system of “law and order”.
Read More »Customer Service Skills 4 Firefighters: Part II
When you take action to help the citizen, ask yourself, “If called upon to do, can I honestly say that I would have done the same for any member of my family?”
Read More »Why Don’t We Value Women in Fire & EMS?
Recently, one of my fire service and LinkedIn colleagues, Chief Cheryl Horvath, wrote about the continuing struggle that women face trying to become a part of the Fire and EMS world in the USA. I would challenge you to read both pieces—keeping in mind that the sexual misconduct and crimes at APG surfaced in 1996—and ask yourself, “How come we’ve not gotten past this kind of behavior?”
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