Tag Archives: EMS

Your ability to develop professional networks has increased exponentially with advent of social media, and particularly LinkedIn, the most used professional networking platform on the planet. Check this article out to see how you can start making it work for you.

I once heard this at a leadership and management seminar I attended and it’s stuck with me all these years: Middle management is like the white frosting in an Oreo cookie. It’s the “glue” that holds everything together and it’s the “buffer” that keeps the two hard cookie layers apart.

By conducting an ICOF analysis, a department’s leader would provide an objective process that can help break down those informational “silos” so that all managers...

But in 2013, how many of our organizations are training their people from Day #1 to be their “face of customer service”? I’m not saying that the firefighting curriculum that constitutes the majority of entry level training is not pertinent, it is. I am saying that now, more than ever before, 24/7/365 organizations only have one chance to make a good impression…and in most cases we don’t get to choose who makes that customer contact.

Your department’s website still needs to be the bedrock for your Internet presence, but with Web 2.0 there is so much more. Let’s take a look at some of the tools in the toolbox, shall we?