On August 29, 2015 we will mark the 10th anniversary of Hurricane Katrina coming ashore with catastrophic results20150825_severe storm damage for the populations of Louisiana and Mississippi. How ready are your department and community to manage the consequences of severe weather when it comes to town?
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Tales of Customer Service in Fire and EMS
Delivering outstanding customer service is not a “nicety” for your department; it’s the key to its survival. The successes I just described did not occur overnight or in a “vacuum”; they were earned one customer interaction at a time.
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