Delivering outstanding customer service is not a “nicety” for your department; it’s the key to its survival. The successes I just described did not occur overnight or in a “vacuum”; they were earned one customer interaction at a time.
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Finding Your Funding
Once upon a time…with a beginning like that you just know this is going to be a good story, right? Well the good news is that it’s not a fairy tale. It is, however, the fictitious story of how a fictitious municipal fire department, the Cutting Edge County Fire and Rescue (CECFR) Department, created a non-profit organization (NPO) to provide financial support to its customer service efforts. It serves as a model for actual departments to follow.
Read More »Rebuild vs replace: firefighting brush trucks
Many areas of the country, particularly those affected by sustained drought conditions, are seeing increased use of Type III or Type VI engines, also known as the brush trucks . And when a brush truck sees service it's typically a hard run — operating in dusty and dirty conditions, over undulating terrain and in all types of vegetation can really take a toll on these vehicles.
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