Managing Conflict Successfully

Managing Conflict SuccessfullyManaging Conflict White Paper

Edited By:  Robert Avsec

How do you typically respond when you seriously disagree with someone? Do you…

  • get mad inside but keep quiet and give the other person the “silent” treatment?
  • withdraw to a safe distance because you don’t like to argue?
  • get angry, criticize, call names, use sarcasm or some other aggressive behavior?
  • give in; say “I guess you are right” with a big sigh, be submissive in order to avoid conflict.
  • deny or pretend that “everything is okay”–no conflict exists.

This publication describes the differences between conflict and disagreement, and provides procedures for resolving them successfully.

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Managing Conflict Successfully White Paper