Tag Archives: Susanna Schitt Williams

Ten Lessons Learned During my First Year as Fire Chief, Part II

Be a leader not just a manager. Model the behavior you expect to see. Empower personnel to make decisions befitting their rank. When personnel and officers are given the freedom to do this with the expectation that they make decisions supporting the mission, vision, and values of the department and the town an amazing thing happens, they do the right thing every time.

Read More »