Tag Archives: processes

5 Ways McDonald’s Can Help Improve Your Department

While waiting for Mrs. Avsec to finish a dental appointment the other day, I slipped across the street to a McDonald’s restaurant in Dunbar, West Virginia to get a drink, a hot apple pie and use their free Wi-Fi to get some writing done. While looking around a bit, I saw things and thought of things that prompted these five thoughts on how what McDonald’s does could help any Fire and EMS organization to recruit and retain more people.

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Passing Along Organizational Knowledge

While there are certainly many aspects of this shift that Fire & EMS leaders need to address, I believe one of the most critical is the communication of organizational knowledge from one generation of members to another.

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