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Managing Conflict Successfully

Edited By: Robert Avsec

How do you typically respond when you seriously disagree with someone? Do you…

get mad inside but keep quiet and give the other person the “silent” treatment?
withdraw to a safe distance because you don’t like to argue?
get angry, criticize, call names, use sarcasm or some other aggressive behavior?
give in; say “I guess you are right” with a big sigh, be submissive in order to avoid conflict.
deny or pretend that “everything is okay”–no conflict exists.

This publication describes the differences between conflict and disagreement, and provides procedures for resolving them successfully.

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Managing Conflict Successfully White Paper

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The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.
Sometimes it’s easy to recognize the signs that you need to talk to someone about how you’re doing. But it can also become routine to ignore the effects of stress and trauma as you respond to calls, take extra shifts, and manage all the usual stressors day after day.
It’s essential to practice self-care and check in with yourself regularly. Be aware of how you’re feeling, especially after difficult shifts. Don’t let symptoms of trauma or stress reach a dangerous level. Visit the Public Safety Professionals page on our website for more info!