Tag Archives: PSAP

What really happened in this 911 Center?

Most 911 centers in the U.S. are chronically underfunded and understaffed. The former means that centers often don't have enough authorized positions for the workload and/or they can't afford to pay employees a salary that commensurate with the job and its responsibilities; while the latter forces employees to work involuntary overtime.

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When Job Applications Leave You Speechless

As a PSAP [Public Safety Answering Point] manager one of the BIGGEST responsibilities is hiring and on-boarding new employees. Let's face it, this profession is one where the doors are constantly swinging open with turnover. It's easy to blame the management team, but the issues with retention in PSAPs are much more rooted than what's on the surface of workplace relationships. 

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