Tag Archives: fire

Revisiting: “Thinking Outside the Box” for Fire Protection in the USA

Sound rather harsh? Sound unrealistic? So does closing fire stations and laying off firefighters. So does continuing to expose firefighters to increasing levels of risk of injury or death because of negligence on the part of building occupants, developers, and builders. So does continuing to increase the fiscal burden to local taxpayers to pay for an antiquated fire protection model that is reactive rather than proactive.

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Networking for the Common Good of Fire and EMS

If I were you, I’d spend my limited money on equipment to put CAFS into my firefighting arsenal instead of buying LDH; the 6” water mains in your town really don’t justify the use of LDH. I think that maintaining your 3” supply line cache and combining it with CAFS will give your department plenty of tactical firefighting capability.

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My Body Survived My Career Because of Health and Wellness “Culture”

It seems to me that many fire and EMS organizations are a bit "Johnny-come-lately" when it comes to the health and well-being of their people, and some still have not come to the party. I was very fortunate to have spent my career with one of the organizations that‘s frequently been on the forefront of efforts to constantly make improvements for the safety, health and welfare of its people.

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You, LinkedIn, and Building Your Network

Your ability to develop professional networks has increased exponentially with advent of social media, and particularly LinkedIn, the most used professional networking platform on the planet. Check this article out to see how you can start making it work for you.

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A Tale of Customer Care

Every engine, truck and ambulance in the CFEMS response fleet has hotel voucher forms on board that are honored—through prior agreements with the establishment—to provide immediate lodging for one night. The officer on-scene completes the voucher and then a staff officer on scene is tasked with “resident relocation”, i.e., going to the hotel with those folks—and providing transportation if necessary—to ensure that everything goes smoothly.

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What Customer Service Skills Does a Firefighter Need?

But in 2013, how many of our organizations are training their people from Day #1 to be their “face of customer service”? I’m not saying that the firefighting curriculum that constitutes the majority of entry level training is not pertinent, it is. I am saying that now, more than ever before, 24/7/365 organizations only have one chance to make a good impression…and in most cases we don’t get to choose who makes that customer contact.

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