Most 911 centers in the U.S. are chronically underfunded and understaffed. The former means that centers often don't have enough authorized positions for the workload and/or they can't afford to pay employees a salary that commensurate with the job and its responsibilities; while the latter forces employees to work involuntary overtime.
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An Open Memo to Everyone Who Staff the Radios and Telephones…
Here’s your chance to contribute to the effort. What are the problems or issues or challenges (whatever you want to call them) in your field that need improvements, improvements for which evidence-based research could provide the best solutions?
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