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Tag Archives: emergency call-taking

3 Cheers for Our Public Safety Telecommunicators!

April 12, 2020 Leave a comment

The Public Safety Telecommunicators who answer the 911 calls (911, do you have a police, fire or medical emergency?) in our communities are like the smoke detectors in our homes: we don’t think about them, but when they’re needed…they’re needed. The PST is the critical communications link between those who need help (the person who calls 911) and those who can render help (law enforcement, fire, or EMS).

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The Fire Service Psychology Association (FSPA) membership includes fire service leaders, psychologists, and masters-level mental health clinicians (e.g., LCSW, LPC, MFT) who are committed to "building a bridge between professional psychology and the fire service.
Two primary elements of that "bridge" are (1) developing Culturally Competent Clinicians and (2) developing a true understanding of the 5 domains of psychology (Assessments, Intervention, Industrial/Organizational, Operations, and Consultation) and what how they can improve the mental and behavioral health of firefighters and EMS personnel.
It’s essential to practice self-care and check in with yourself regularly. Be aware of how you’re feeling, especially after difficult shifts. Don’t let symptoms of trauma or stress reach a dangerous level. Visit the FSPA website, www.firepsychology.org for more information, including how you can join the effort to "build the bridge!"