Tag Archives: community support

Delivering outstanding customer service is not a “nicety” for your department; it’s the key to its survival. The successes I just described did not occur overnight or in a “vacuum”; they were earned one customer interaction at a time.

But just as I was surprised by the positive feedback, I was also taken aback by some of the not-so-positive comments that I received. It would seem that some equate diversity as a means for giving someone a “free ride” or even reverse discrimination. The most common view was that it was simply a political ploy to appease the masses while discarding or at least skewing job requirements in favor of someone else simply because they were female or of a different ethnicity.

Let’s “cut to the chase”, shall we? We've got many paradigms in the fire service that we need to “break" and one of them is how we seek resources to get the job done.