Tag Archives: responsibility

A Tale of Customer Care

Every engine, truck and ambulance in the CFEMS response fleet has hotel voucher forms on board that are honored—through prior agreements with the establishment—to provide immediate lodging for one night. The officer on-scene completes the voucher and then a staff officer on scene is tasked with “resident relocation”, i.e., going to the hotel with those folks—and providing transportation if necessary—to ensure that everything goes smoothly.

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How’s the water in your pool?

I can’t remember the first time I heard this phrase, and I couldn’t tell you how many times I heard it since, but it’s one I never forget. Perhaps you’ve heard it, too? Employees don’t leave the company. They leave their boss. Author Unknown

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