Fire & EMS Leader Pro The job of old firefighters is to teach young firefighters how to become old firefighters!

Tag Archives: Heather Joyner

When Job Applications Leave You Speechless

February 18, 2019 Leave a comment

As a PSAP [Public Safety Answering Point] manager one of the BIGGEST responsibilities is hiring and on-boarding new employees. Let's face it, this profession is one where the doors are constantly swinging open with turnover. It's easy to blame the management team, but the issues with retention in PSAPs are much more rooted than what's on the surface of workplace relationships.

Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months--From Scratch Now available on Kindle and in paperback editions!

The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.
Sometimes it’s easy to recognize the signs that you need to talk to someone about how you’re doing. But it can also become routine to ignore the effects of stress and trauma as you respond to calls, take extra shifts, and manage all the usual stressors day after day.
It’s essential to practice self-care and check in with yourself regularly. Be aware of how you’re feeling, especially after difficult shifts. Don’t let symptoms of trauma or stress reach a dangerous level. Visit the Public Safety Professionals page on our website for more info!