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Tag Archives: customer care in the fire service

Customer Care Program Still Going Strong for Virginia Fire and EMS Department

July 26, 2016 2 Comments

Progressive fire and EMS departments have long recognized that a good customer care program has many benefits for the citizens they serve and for their departments. Chesterfield County's Fire and EMS Department is one such department.

Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months--From Scratch Now available on Kindle and in paperback editions!

The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.
Sometimes it’s easy to recognize the signs that you need to talk to someone about how you’re doing. But it can also become routine to ignore the effects of stress and trauma as you respond to calls, take extra shifts, and manage all the usual stressors day after day.
It’s essential to practice self-care and check in with yourself regularly. Be aware of how you’re feeling, especially after difficult shifts. Don’t let symptoms of trauma or stress reach a dangerous level. Visit the Public Safety Professionals page on our website for more info!