Management Sciences

A staff assignment is a wonderful opportunity for you to broaden your professional horizons beyond your “fire station centric” point of view. You might have volunteered for this assignment, or you may have been “volunteered” for it, but regardless of the scenario, take advantage of it.

You’ve no doubt become very comfortable with your company officer and your fellow firefighters in your fire station world. Your success thus far has been based upon your ability to work and socialize with people just like you—firefighters. Taking a staff position, e.g., an assignment in one of your department’s non-suppression work units, means you’re going to find yourself working with a more diverse group of people.

By: Robert Avsec, Executive Fire Officer I believe that three of the most important terms in personnel management are responsibility, authority and accountability. I’ve written about theses inter-related terms–they’re not synonyms–previously, and today I’m going to talk about what I believe is the most overlooked of the three: Accountability. (If you missed that previous blog, I encourage you to read ...

So, if you’re “scouting” the potential officer talent in your fire and EMS organization to see where your future officers might be coming from, what should be your scouting criteria?

If it’s good enough for the employees of Exxon-Mobil—pay attention to driving and don’t talk on your cell phone—it’s certainly good enough for those of us in public safety—the people who have to deal with the aftermath of poor decisions that people make on a daily basis. Let’s all “get on the stick”: Hang up and drive!

What traits do you believe make a firefighter a good candidate to promote to Company Officer? I asked several fire service colleagues the question: What traits to you look for in firefighters as potential company officers? Two of those colleagues, Fire Chief Bud Backer and Division Chief Susan Tamme, provided some really good insights back to me via e-mail. I could only use a few of their comments in the finished article, but the rest were so good I just couldn’t leave them on the “cutting room floor.”

Progressive fire and EMS departments have long recognized that a good customer care program has many benefits for the citizens they serve and for their departments. Chesterfield County's Fire and EMS Department is one such department.

Having trouble finding the validation errors? That’s your software. If your report says it’s valid, yet you receive critical errors upon uploading to the state, that’s your software. If you can’t see the full wording of a code, that’s your software. None of these are caused by NFIRS.

Now that I'm a grandmother looking back on my fire service career, I feel as if I have something to share that I believe will help other public safety leaders to never lose faith in people and their organization. This is the best job in the world and my enthusiasm 36 years later is stronger than ever! I'm going to speak from the heart because I've always been a compassionate person who loves people.

Why do I characterize our current day as the Age of Enlightenment for the fire service? Because after decades of firefighting strategy and tactics that are based upon the “I think, feel or believe” method of decision-making we’ve entered into an era where technologies and applied research are yielding the information we need to truly move toward becoming a data driven decision-making profession.