Developing and communicating a department's mission, vision, and values are important organizational management tools for any fire and EMS department, especially one that's committed to getting the best performance from its members and delivering the best service to its external stakeholders.
Read More »Customer Service
Preparing Firefighters for the Real World
Today's firefighters face a multitude of situations daily that require knowledge, skills, and abilities far beyond those required to fight fires, provide medical care and rescue entrapped victims. Many of those situations require skills more akin to a social worker than that of a firefighter.
Read More »Customer Care Program Still Going Strong for Virginia Fire and EMS Department
Progressive fire and EMS departments have long recognized that a good customer care program has many benefits for the citizens they serve and for their departments. Chesterfield County's Fire and EMS Department is one such department.
Read More »Tales of Customer Service in Fire and EMS
Delivering outstanding customer service is not a “nicety” for your department; it’s the key to its survival. The successes I just described did not occur overnight or in a “vacuum”; they were earned one customer interaction at a time.
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