Author Archives: Susanna Schmitt Williams

Susanna Schmitt Williams is the Fire Chief for the Carrboro Fire-Rescue Department in Carrboro, North Carolina. She has 17 years of experience in the fire service having served as Firefighter, Master Firefighter, Driver Operator/Firefighter, Administrative Captain, Volunteer Program Coordinator, and Division Chief. Chief Williams holds many fire service certifications, has earned two Bachelor degrees and a Master's Degree in Public Administration (concentration in Fire Service Administration). She is currently enrolled in the Executive Fire Officer Program at the National Fire Academy and is working on her CTO credentialing. Chief Williams is also an instructor for the annual FireHouse Software Education Training Seminar and coordinates a regional seminar held annually in Wilmington, NC.

The Influence of Fire Department Training   

Fire service training is much more than just the imparting of knowledge, the acquisition of new skills, and the ability to apply that new knowledge and skills. Fire service training, from entry-level through incumbent staff training, is also the vehicle by which a department's culture and values are initially imprinted upon individuals or reinforced.

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Ten Lessons Learned During my First Year as Fire Chief, Part II

Be a leader not just a manager. Model the behavior you expect to see. Empower personnel to make decisions befitting their rank. When personnel and officers are given the freedom to do this with the expectation that they make decisions supporting the mission, vision, and values of the department and the town an amazing thing happens, they do the right thing every time.

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Ten Things I’ve Learned in My First Year as a Fire Chief, Part I

I made it clear that I set the bar very high for myself and others around me. I had a brief moment where I thought of lowering the bar, but I quickly removed that thought from my mind. I kept the bar high and made my people “reach for it” and achieve it. Which meant that I then pushed it even higher! So my advice to chiefs is: Don’t be afraid to continually raise the bar. You will be amazed at what can be achieved.

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Transition for the Future of Fire and EMS

What I found in my transition is a career that requires tremendous physical fitness in both strength and cardio, being able to think on your feet, working well under extreme stress, the ability to always work as a member of a team, and a desire to provide one of Maslow’s basic needs for humanity – to aid my fellow citizens in feeling safe in their communities.

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Musings of a 1st Year EFOP Student

I am a geek, nerd, academically gifted, call it what you will, and my EFOP experiences have re-confirmed that for me. (As if I really needed this program to do that for me.) I have always gravitated towards learning experiences, especially experiences that challenge me. EFOP was no exception. What was the exception this time in my geekiness that has blatantly come to light the past year – I inserted myself in too many of these challenging experiences at one time causing added stress.

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The Genesis of a Fire Service Leader Network

With my acceptance into the program, I joined a cohort of 21 other members who are newly appointed fire chiefs and aspiring fire chiefs from around the nation. Before our first session in May, retired Fire Chief Mary Beth Michos, the coordinator for FSEDI, sent out biographies of each cohort member. As I read through the other 21 biographies, I was “floored”, awed, daunted, and honored. Impressive is an understatement for the biographies. I fumble to find the right word to describe the group of individuals I was reading about: remarkable, inspiring, extraordinary, amazing… No pressure.

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The Influence of Training

I believe it is safe to say there are not many emergency services personnel who would deny that training is paramount to successful operations on incidents. However, there are some whose actions would show otherwise.

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